top of page
MICROSOFT CORTANA

Microsoft Cortana—Conversation Designer and Content Strategist
People said all sorts of things to the Cortana AI, including offensive utterances, which needed to be handled sensitively.
Challenge
• Create responses to offensive queries. The responses should shut down the conversation but should not offend the user.
• Make sure the responses follow the Cortana personality and writing guidelines.
Action
• Iterated on and wrote responses that adhered to guidelines set by the team.
• Collaborated with editorial team to ensure Cortana’s responses were sensitive and kind per the personality guidelines.
Value
• The responses shut down the conversation in a non-offensive way.
• The responses addressed thousands of offensive utterances.
Challenge
• Create responses to offensive queries. The responses should shut down the conversation but should not offend the user.
• Make sure the responses follow the Cortana personality and writing guidelines.
Action
• Iterated on and wrote responses that adhered to guidelines set by the team.
• Collaborated with editorial team to ensure Cortana’s responses were sensitive and kind per the personality guidelines.
Value
• The responses shut down the conversation in a non-offensive way.
• The responses addressed thousands of offensive utterances.

bottom of page